What are the delivery charges?
Delivery charge varies with each Seller.
Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the Seller or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.
Why does the estimated delivery time vary for each seller?
You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.
Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.
Shipping costs are crucial for international customers, who may not qualify for free shipping but still want to compare costs. International customers actively search for this information because prices vary widely between carriers, depending on the country and their taxes and tariffs.
Its essential to include information on duties, taxes, and other additional charges. Identify your international shipping carrier(s) and have a statement on who is responsible for customs and import duties.
Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you.
All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once its out for delivery. However, the customer may choose to reject it at the doorstep.
The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.
In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
Horizon99 reserves the right to accept the cancellation of any order. Horizon99 also reserves the right to waive off or modify the time window or cancellation fee from time to time.
1. We respect your privacy
Horizon99 respects your right to privacy and this policy sets out how we collect and treat your personal information.
"Personal information" is information we hold which is identifiable as being about you.
2. How we collect your personal information
We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we provide our services to you.
3. Use of your personal information
We use your information to provide our service to you. We also use it to improve our service and to notify you of opportunities that we think you might be interested in.
We do not provide your information to third parties, except that we may provide your information to our business partners, such as Australia Post, who assist us in the provision of our services to you.
4. Security of your personal information
We take reasonable steps to protect your personal information. However we are not liable for any unauthorised access to this information.
5. Access to your personal information
You can access and update your personal information by logging in to your account using the email and password you registered with, on the My Account page.
Alternatively, you can access your personal information by contacting Business Name. Business Name will provide a copy of the information free of charge. However in certain circumstances, it will be possible to charge a "reasonable fee" to the data subject to cover administrative charges where the request involves the gathering of large amounts of data, when the request is manifestly unfounded or excessive, or when the request is repetitive.
6. Complaints about privacy
If you have any complaints about our privacy practices, please feel free to contact us with details of your complaints. We take complaints very seriously and will respond shortly after receiving notice of your complaint.
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage.
Horizon99 reserves the right to refuse service or hold any order for a security review. If your order is affected, you would be notified within 2 business days.
What information do we collect? We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.